Privacy Policy

SyncAI LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SyncChain platform, including our website, mobile applications, and related services (collectively, the "Service"). Please read this policy carefully. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, and profile photo when you create an account.
• Profile Information: Professional title, organization, bio, skills, interests, industry, and other details you choose to add to your profile.
• User Content: Posts, messages, event descriptions, comments, and other content you submit through the Service.
• Communications: Information you provide when you contact us for support or send messages to other users.
• Payment Information: When you make a purchase, payment details are collected and processed directly by our payment processor, Stripe. We do not store your full credit card number on our servers.
• OAuth Data: If you sign in using a third-party provider (Google, Apple, or LinkedIn), we receive basic profile information as authorized by you through that provider.

1.2 Information Collected Automatically

• Location Data: With your explicit permission, we collect precise or approximate GPS location data to power location-based networking features. You control your location sharing preference (exact, approximate, city-level, or off) and can revoke access at any time through your device settings or in-app settings.
• Device Information: Device type, operating system, browser type, unique device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, event attendance, interactions with other users, search queries, timestamps, and referring URLs.
• Log Data: IP address, access times, and system activity logs collected automatically when you use the Service.

1.3 Information from Third Parties

We may receive information about you from third-party services you connect to your account, event platforms you import data from, or publicly available sources, to enhance your profile and improve recommendations.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Generate AI-powered collaboration insights, compatibility scores, and personalized recommendations
• Enable location-based event discovery and networking features
• Facilitate communication between users
• Process transactions and send related information (receipts, confirmations)
• Send administrative notifications, security alerts, and support messages
• Send promotional communications (with your consent, and with opt-out available)
• Analyze usage trends to improve user experience and develop new features
• Detect, prevent, and address fraud, abuse, and technical issues
• Comply with legal obligations

3. AI Processing

SyncChain uses artificial intelligence models to analyze your profile data, event activity, and interactions to generate collaboration insights, compatibility scores, and personalized recommendations. Key points regarding AI processing:

• Your data is processed by third-party AI providers (such as Anthropic and OpenAI) solely to deliver features within the Service.
• Your personal data is not used to train third-party AI models.
• AI-generated insights are cached temporarily (typically up to 7 days) and then refreshed or deleted.
• You may opt out of AI-powered features at any time through your account settings, though this may limit certain functionality.

4. Information Sharing and Disclosure

We do not sell your personal information.

We may share your information in the following circumstances:

• With Other Users: Your profile information, event attendance, and other content you choose to make public are visible to other users of the Service, subject to your privacy settings.
• Service Providers: We share information with third-party vendors who perform services on our behalf, including:
  • Supabase (database hosting and authentication)
  • Anthropic and OpenAI (AI analysis and insights)
  • Stripe (payment processing)
  • Resend (transactional email delivery)
  • Google Maps (location and mapping services)
  • Vercel (website hosting)
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., court orders, subpoenas).
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
• Protection of Rights: We may disclose information to enforce our Terms of Service, protect our rights, privacy, safety, or property, or that of our users or the public.
• With Your Consent: We may share your information for any other purpose disclosed to you at the time of collection, or with your consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Row-level security policies on database tables
• Secure password hashing
• Regular security assessments and monitoring
• Access controls limiting employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
• Opt-Out: Opt out of promotional communications by following the unsubscribe instructions in our emails or adjusting your notification settings.
• Location: Disable location sharing at any time through your device settings or in-app privacy settings.
• Account Deletion: You may delete your account at any time through your settings or by contacting support@syncai.ai.

To exercise any of these rights, please contact us at support@syncai.ai. We will respond to your request within thirty (30) days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain certain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your account is deleted, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required or permitted by law.

8. Cookies and Tracking Technologies

We use cookies, local storage, and similar tracking technologies to operate and improve the Service. These may include:

• Essential Cookies: Required for the Service to function (authentication, security, session management).
• Analytics Cookies: Help us understand how users interact with the Service so we can improve it.
• Preference Cookies: Remember your settings and preferences (language, theme).

You can control cookie settings through your browser. Disabling essential cookies may impair your ability to use the Service.

9. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at support@syncai.ai.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your jurisdiction. By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Service and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: